Product returns due to delivery error
In all cases in which other than the sold items are delivered, by type or quantity or a property that has previously been agreed in writing with CAFERAMA is missing, the customer returns the products for inspection and ascertainment of the error. In this case the costs of returning the products to CAFERAMA as well as the costs of return to the customer are borne by CAFERAMA as long as the return method proposed by the company is observed.
Returns of defective products
The products displayed in our online store may differ in color from reality (due to various factors such as the characteristics of photography, lighting during photography, screen resolution, etc.). Such deviations can not be described as deficiencies of contracted quality or as defects of the products you order.
The return of the product to be replaced must be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging. If it is a defect that was found later after delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.
The return of the products will be done either by CAFERAMA staff and means of transport or through a transport company, at the CAFERAMA store. In cases of return through a transport company, the customer is charged with the shipping costs to CAFERAMA and CAFERAMA is charged with the shipping costs of the replaced or repaired product. If the defect is found or the contracted quality is not found, CAFERAMA reimburses the customer and the shipping costs paid by him, provided that he has used the cooperating transport company.
After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.
Your other rights in case of defective products:
1. The customer is also entitled, within the legal or agreed timeframes and, regardless of the unjustified withdrawal right described below, to exercise any of the rights granted to him by law due to a product defect (correction, replacement). , price reduction or withdrawal), and in accordance with the requirements of the law, in addition by submitting a direct request to CAFERAMA.
2. In case of defect, you can send an email to info@caferama.gr with all the necessary information.
3. If a product is declared defective by the customer, CAFERAMA expressly reserves the right to diagnose the product as such in order to replace it with a non-defective one or to correct it, if possible.
4. If the defect is insignificant, the right of withdrawal is not granted by law.
5. If the defect can be corrected or replaced, the customer must accept the correction or replacement, unless it is unprofitable for the customer.
6. If a product is returned as defective and CAFERAMA after the above inspection determines the existence of a defect, the customer can be informed about the course of replacement or correction.
7. The assignment or transfer of rights regarding the defectiveness of the products is excluded.
In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the initial payment of the customer to CAFERAMA. In particular, in case of debit by card, CAFERAMA will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without any responsibility of CAFERAMA anymore. CAFERAMA, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. The process of reversing (total or partial) credit card charges is done exactly as the card has been charged. In case of payment by bank transfer, a reverse bank transfer will be made from CAFERAMA accounts to the customer.
In case the products are returned damaged or incomplete, CAFERAMA has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of this claim against the customer’s.
Return of non-defective products – Right of unjustified withdrawal by the customer
If the customer is a natural person (consumer) who prepares the sale for personal use and not for the service of his professional activity, then he is entitled to withdraw from the sale within 14 calendar days, which start from the delivery of the product (to the customer or to the carrier indicated by the latter), returning the product to its original condition, bearing the cost of return and any reduction in the value of the products. If at the time of placing your order you request the issuance of a sales invoice (and not a retail receipt), we will consider that you are acting in the context of your professional activity, with the consequence that you do not have the right of withdrawal and other provisions on consumer protection.
Withdrawal from a sale made by a natural person-consumer takes place under the following conditions:
This withdrawal is unjustified and if the item has already been delivered the customer must return the product exactly to the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. Return costs are borne by the customer. The return of the item is accepted only if the buyer has first paid any amount charged by CAFERAMA for the shipment of the item to him and the shipping costs for the return of the item.
Please note that it is not possible to return food (eg coffee, tea, juices, water, etc.) unless it is spoiled, expired, or has damaged packaging. It is also not possible to return in case the packaging of the product is damaged. Finally, there is no withdrawal and return to the supply of goods sold after a special order that are not immediately available but ordered specifically for the customer, as well as products manufactured according to the specifications of the consumer or clearly personalized.
The declaration of withdrawal is exercised in writing or electronically and CAFERAMA is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it. You can find the withdrawal form to fill out here.
Following the withdrawal statement, CAFERAMA is obliged to return the price received within a maximum of 14 days from the receipt of the products.
The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of debit by card as follows: in case the price has been paid to CAFERAMA by the Bank until the withdrawal and return of the item, CAFERAMA will be obliged to inform the Bank about the cancellation of the transaction and the bank will take any action provided on the basis of the contract he has drawn up with the client. CAFERAMA, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract.The process of reversing (total or partial) credit card charges is done exactly as the card has been charged. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.
The customer is responsible for compensating the company if he made use other than that which is necessary to determine the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by CAFERAMA and in any case without opening the packaging of the products and / or to put the good into use. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise.
In case the products are returned damaged or incomplete, CAFERAMA has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of this claim against the customer’s.
Return procedure
1. in the CAFERAMA store
In this case you can visit the store and, after the condition of the product is checked by the responsible employee, he will guide you for further.
2. If you receive through a transport company
Pack the product in a larger box so that it is protected during shipment. Send the parcel, through the transport agency from which you received your order and send it to the address: Panagiotis Romanidis (Cypriot Heroes Isaac & Solomou 5-Sykies Thessaloniki), phone: +30 2310632639, Email: info@caferama.gr). Please note that return costs are borne by the customer.
We would like to point out that in case the product does not meet the above conditions, it will be returned to the sender at his own expense.
3. If you return a non-defective product exercising your right of withdrawal as a consumer within 14 days of receipt:
Before returning, you must fill out the withdrawal form, a sample of which can be found here. The form can be sent either by post, to the address Panagiotis Romanidis (Cypriot Heroes Isaac & Solomou 5-Sykies Thessaloniki), phone: +30 2310632639), or by e-mail to Email: info@caferama.gr.
