Shopping Terms from the e-shop of CAFERAMA www.caferama.gr
1. These terms apply
These Terms and Conditions apply to the goods sold from its online store www.caferama.gr (hereinafter “CAFERAMA”). Every order you place through our online store, implies the acceptance of these terms and conditions.
2. Details of the E-SHOP seller
The seller of this online store is the sole proprietorship of Panagiotis Romanidis (Cypriot Heroes Isaac & Solomou 5-Sykies Thessaloniki), phone: +30 2310632639, Email: info@caferama.gr, with the distinctive title “CAFERAMA”.
3. Submission of Order-Preparation of the sale-Cancellation of the order
1. When you click the “Send Order” button, it means that you send to CAFERAMA a proposal to purchase the products in your cart and you agree to the application of these General Terms of Purchase..
2. The confirmation of receipt of the purchase offer, which is sent automatically immediately after the submission of your order, certifies that your order has been received by CAFERAMA. This, however, does not automatically mean acceptance of your offer to purchase, which will be done only after checking and verifying the availability of the products you order, in which case you will be sent a separate email confirming the acceptance of your order. CAFERAMA expressly reserves the right to accept your offer or not, depending on the availability of the products you have chosen.
3. Any incorrect registration of products or method of payment / place of shipment by you is not the responsibility of CAFERAMA, but of you.
4. You can cancel your order, if it has not been shipped yet. The cancellation request can be submitted either by phone, at 2310632639, or by email at info@caferama.gr.
Please see here the payment methods of your order.
4. Product availability
1. If the products ordered are not immediately available or are not available at the listed price due to a change in the listed price at the time of ordering and processing, CAFERAMA will inform you whether or not it accepts your order, as well as and regarding availability and current price or any delays in delivery. In case of non-acceptance, any payments you made in this case will be canceled, at which time a refund procedure will follow depending on the payment method you have chosen.
2. CAFERAMA checks daily the correctness of the listed prices of the products of the online store, but in any case, it is explicitly reserved for any incorrect indication of a price due to inadvertence due to a human or technical factor, which (price) obviously could not correspond at normal or average selling price of the respective product. CAFERAMA will inform you about any errors in the listed prices of products you ordered and the current price. Any payments you make in this case will be canceled.
In any case, you will be informed within 3 to 5 working days about the delivery time of your products.
5. Delivery – Delivery costs
1. CAFERAMA serves orders with a place of delivery within the Greek Territory. Orders weighing up to 2 kg are sent with the cooperating courier company and are charged with shipping costs of 2.60 euros / order. Orders weighing more than 2 kilos are charged an additional 0.80 euros for each additional kilo. For orders concerning large quantities or bulky products, shipments are made with a transport agency by telephone and in these payments are made only by deposit in our bank account.
2. The processing of the orders takes place within the next 3 working days. Delivery time is entirely up to the courier or transport companies, but may also be affected by the payment method you have chosen (eg the time of completion and appearance of the bank transfer may vary depending on the Bank (usually 2-3 working days)
3. Orders will be shipped after they have been accepted, if possible, within 5 working days, unless special circumstances affect the load of the courier companies and result in extraordinary delays.
4. In case of inaccessible or remote areas, shipping and delivery of your products may take longer.
5. In any case, the delivery of the order will not exceed 30 days, except in cases of force majeure (transport strikes, bad weather, or periods of heavy workload of couriers, etc.).
6. Product return costs.
The return costs of the products that we sent you and are defective or incorrect, are borne by us, if you return them with the courier company that cooperated with us and delivered them to you.
The cost of returning non-defective products is borne by you.
Please see our return policy here.
7. Check products upon receipt
When delivering, you must check the products you receive, as after that you carry the risk of accidental destruction, deterioration or loss. Your signature on the receipt form means that you acknowledge that you received the products of your order correctly and that they are not defective.
8. Non-receipt of products
If the customer does not receive the product within 30 days after receiving the notice to be sent and despite the relevant notice from the carrier, CAFERAMA reserves the right to withdraw from the sale. In such a case, the customer will receive a credit note equal to the sale price, less shipping costs, which will be paid by CAFERAMA in the same way that the customer paid the price.
For the products that are provided upon your special order and are made especially for you, non-receipt of them implies loss of the price you have paid, and CAFERAMA will keep them for you for a period of 2 months from the sending of their receipt notice.
In case you re-declare the desire to receive the products, the shipping costs will be borne by you, regardless of the amount of the order.
9. Retention of title
Products that may have been delivered to you without having been paid in full or in part, remain the property of CAFERAMA until the final, full and complete payment of the price.
10. Consumer Rights – Liability – Force Majeure
1. The rights of consumers from the provisions on the sale of consumer goods and guarantees of the Civil Code and the law on Consumer protection, but also from any other relevant provision, apply as provided by the above legal provisions. CAFERAMA’s liability for defects or deficiencies in the contracted properties is limited to two months from the receipt of the products by the customer.
2. Customer claims for compensation or monetary satisfaction of any kind and legal basis are excluded. In particular, claims for damage to health, life and bodily integrity are excluded.
3. Any claim for compensation or pecuniary satisfaction of any nature and legal basis is excluded, in case of assistance due to force majeure.
11. Protection of personal data
We inform you that for the purpose of fulfilling our obligations from our transaction, your personal data that you give us are collected and kept exclusively for the fulfillment of these obligations, as well as for purposes of compliance with the obligations imposed by law (eg issuance of legal documents, submission of tax returns, etc.). This data will not be transmitted to unauthorized third parties, except our partners, whose services are necessary for the execution of the contract (eg carriers, computer support companies, hosting our website, etc.).All our partners are committed in writing to the protection of your personal data. Any customer data contained in returned products will be deleted by CAFERAMA and will not be further processed by it.
For more information about your personal data and your rights to it, see our privacy policy.
12. Final provisions
1. These general terms and conditions are governed by Greek law.
2. For any dispute between CAFERAMA and the client, the competent Courts of Thessaloniki are responsible for resolving it. For the out-of-court settlement of the dispute you can also address the competent bodies of out-of-court settlement of consumer disputes, e.g. at the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness (Pl. Kaningos, 10181, Athens, www.efpolis.gr, tel .: 1520, fax: 2103843549), to the Consumer Ombudsman (www.synigoroskatanaloti.gr, Alexandras Ave. 144, 114 71, Athens, tel .: 2106460734, fax: 2106460414.), To the Committees of Amicable Settlement of consumer disputes (article 11 of law 2251/1994) located in the local Municipalities of the country. You can also contact the European Alternative Dispute Resolution Body, the relevant online Dispute Resolution (ODR) platform of the European Commission: https://ec.europa.eu/consumers/odr.
3. The protection of distance contract laws, as well as these terms, applies to transactions only with natural persons, who are traded for reasons that do not fall within their commercial, craft, business or liberal professional activity.
4. In the event of non-application of any term of this Agreement, the remainder shall remain in full force and effect.
18. Update and modification
CAFERAMA reserves the right to modify / update individual parts of these Terms, without the obligation to inform you in advance. Please always read these terms and conditions before making any transaction, in order to be informed of their current version, in case any modifications or updates have been made.
Last update of these terms: May 2022
